Return & Refund Policy

Order Confirmation Before Fulfillment

Because many of our marine and industrial spare parts are sourced or verified per order, our team confirms availability, specification, and final pricing with you before your order is fulfilled. This confirmation step significantly reduces incorrect or unwanted deliveries before they happen.

Eligibility for Returns

Returns may be considered in the following situations:

• The product delivered is materially different from what was confirmed with you (wrong part, brand, or specification).
• The product arrives damaged or defective due to handling in transit.
• The product delivered does not match the confirmed order quantity.

Returns are generally not accepted for parts that were correctly supplied to the confirmed specification, custom-sourced items, or items reported outside a reasonable inspection window after delivery.

How to Request a Return

• Contact our team within a reasonable time of delivery with your Order ID and details of the issue.
• Where possible, include photos of the product and packaging as received.
• Our team will review the request and confirm the next steps — replacement, repair, or refund — based on the situation.

Refunds

Where a refund is agreed, it will be processed back to the original payment method or an agreed alternative method within a reasonable timeframe after the returned item (if applicable) is received and inspected. Any refund timelines communicated by our team are estimates and may vary depending on the payment method used.

Non-Returnable Situations

Items that have been installed, used, or altered, and items that were custom-sourced to a specification you confirmed, are generally not eligible for return unless found to be defective or not as confirmed.

Need Help?

If something about your order doesn't look right, please reach out as early as possible — the sooner we know, the faster we can help resolve it.